Application Support Engineer

At pCloudy (View All The Jobs)

Location:

Job Requirements:

  • Providing technical support to teams within the organisation, and to external clients
  • Assisting with systems integrations, maintaining and updating technical documents and procedures.
  • Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date.
  • Identifying and resolving technical issues for company's in-house product
  • Managing coordination at a local and international level whenever required
  • Delivering regular and customised training to teams within the business
  • Preparing maintenance plans and upgrading schedules for the organisation systems
  • Support the implementation, development and maintenance of InfoSec & Cyber Security policies, standards, and guidelines in alignment with applicable laws, common security frameworks and leading practices as per Organizational requirements.

Education & Experience:

  • Bachelor's degree in Computer Science or equivalent combination of technical education
  • Excellent verbal and written communication skills.
  • Extraordinary customer service and relationship management experience

Desirable Skills:

  • Knowledge of Oracle PL/SQL procedures, functions, triggers, packages, etc.

Personal Attributes needed:

  • Strong Logical & Analytical skills.
  • Open to travel within India
  • Self-Driven & Ability to work under pressure
  • Able to work in Individual capacity or as team player
  • Ability to work in Rotational Day & Night Shift Environment

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