Application Support Engineer

At pCloudy (View All The Jobs)

2-3 Years

Location: Noida

Job Requirement:

  • Providing technical support to teams within the organisation, and to external clients.
  • Assisting with systems integrations, maintaining, and updating technical documents and procedures about the product.
  • Provide Support through Remote Online meetings, Phone, Email and Chat.
  • Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date.
  • Identifying and resolving technical issues for company's in-house product.
  • Managing coordination at a local and international level whenever required.
  • Delivering regular and customised training to teams within the business about the product.
  • Preparing maintenance plans and upgrading schedules for the organisation systems.

Education & Experience:

  • Any graduate having relevant experience in Customer/Technical Support field.
  • Excellent verbal and written communication skills.
  • Extraordinary customer service and relationship management experience.

Desirable Skills:

  • Basic knowledge of Software Testing and concepts.
  • Any knowledge of Oracle PL/SQL procedures, functions, triggers, packages, etc.

Personal Attributes needed:

You should be able to demonstrate the following attributes:
  • Strong Logical & Analytical skills.
  • Self-Driven & Ability to work under pressure.
  • Able to work in Individual capacity or as team player.
  • Ability to work in Rotational Day & Night Shift Environment.

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