FAQ
You can add more users to your existing plan to upgrade your subscription. Upgrades can be done any time, and are charged on a prorated basis. Thus, if your subscription is changed during a billing cycle, your billed amount for the month will be prorated.
You should be able to use your credit/Debit card from any part of the world. We are using 2Checkout payment gateway and we don’t store your card information. For annual payments, we can issue invoices, while credit cards and bank transfers are our preferred modes of payment. We do not accept payments via PayPal. Contact sales to find out more.
All payments are securely processed over HTTPS and your card information never touches our servers. All payment processing is done by a third party credit card processor. All details are sent over SSL, which is a 2048-bit RSA- encrypted channel.
Cancellation stops the auto-renewal of a pCloudy subscription. Subscriptions are active until the end of the billing cycle. For instance, if you have paid for an annual subscription, it is active until the end of those 12 months. Cancellation does not delete your pCloudy account, and you can re-subscribe any time. Please note all subscriptions are auto-renewed unless explicitly cancelled.
Yes, you can request the sales team for device/s just for your/your team's use as an add on to your existing subscription plan at an additional cost. You can also request for devices that aren't on our public cloud inventory currently.
