Dinakar
All right, great.
Dinakar
Welcome again.
Dinakar
Welcome everyone and welcome to Pcloudy's webinar on AI automation and multi-experience testing for digital banking apps.
Dinakar
My name is Dinakar and I'll be the host for today.
Dinakar
Before we get started, I would like to go over a few housekeeping rules.
Dinakar
If you would have noticed, your line is currently muted.
Dinakar
If you do have any questions, you can always submit them during the webinar using the Q&A option […]
Dinakar
We will answer that as part of the Q&A section at the end of the webinar.
Dinakar
So, do keep your questions coming in and we will pick that up towards the end.
Dinakar
Uh, please note that this webinar is being recorded and we will share the send we will send out the link of the recording to share with your colleagues or if you want to watch it again.
Dinakar
With that said, uh, let me introduce the speaker for today, Shueb Ahmed.
Dinakar
Uh, Shoaib is a pre-sales manager at Pcloudy.
Dinakar
Uh, he has around 11 plus years of experience in the IT industry.
Dinakar
Uh, prior to his role at Pcloudy, he has worked with Micro Focus as a pre-sales Uh, he has done this as a application delivery management portfolio.
Dinakar
He has catered to different technologies such as DevOps, automation, performance, cloud and mobility.
Dinakar
So, without further ado, let me hand it to our speaker, Shueb Ahmed.
Shueb Ahmed
Thank you so much, Dinakar, for the warm welcome and welcome everyone for this So, so this webinar will be focusing specially around the digital banking, right?
Shueb Ahmed
Uh, we are we are into the AIs and the automations and also by taking how we can test the multi-experience across the digital All right, so I would be interested to understand your use cases, the scenarios as well.
Shueb Ahmed
So, feel free to write in your questions or any anything any thoughts about mobile banking or anything around the banking sector.
Shueb Ahmed
Any any any complex scenarios that you're looking to test, so feel free to put that in the chat.
Shueb Ahmed
So, this session is around 45 minutes, so I'll try to cover the presentation in the first 15-20 minutes and then followed by a live demo on some of the complex use cases across the digital banking side.
Shueb Ahmed
All right, so without further delay, so let me get And let's try to understand how today's banking and financial services landscape looks like.
Shueb Ahmed
So, if you look at the banking landscape, so if you just go back couple of decades back, right?
Shueb Ahmed
So, the banking was completely different where where even for creating an account within the bank or even for having a transaction, there's a huge queue where we stood and then made a transaction or even for opening a bank account.
Shueb Ahmed
Now, everything has changed with the evolving technologies.
Shueb Ahmed
There are multiple applications that are developed.
Shueb Ahmed
There has been digitization across the different industries, in particular banking.
Shueb Ahmed
So, there has been a lot of digital channels be from mobile side even on the mobile applications and the web applications on the online websites.
Shueb Ahmed
So, it's necessary to say scale across all these digital channels with different self-service portals like chatbots.
Shueb Ahmed
It can be through email or even the the tele caller communications and so on.
Shueb Ahmed
And also when we talk about the customer experience, the customer experience has gone way high, right?
Shueb Ahmed
So, gone are the days where you know, the customer experience was not prioritized, but now the customer experience is gone really high with the digitization in progress across the global community.
Shueb Ahmed
The the expectations of customer has really gone high where you know, they expect 24/7 online services.
Shueb Ahmed
And with the lightning with the light lightning responses to to the queries, and also have a pleasant user experience, right?
Shueb Ahmed
So, that's that's that's that that's that's something which is which we are seeing right now.
Shueb Ahmed
And then when we talk about the regulatory requirements of the regulatory requirements have been very much stringent, right?
Shueb Ahmed
So, we have we there there there are provisions where we have to make sure that the environments that we use are are as per the regulatory compliance set by the uh the the organizations or from the banking side or even from the global uh global community side across.
Shueb Ahmed
So, make sure that we have an environment where we test our applications which compliance with the regulatory which has been set.
Shueb Ahmed
And of course, on the technology when we talk about the technology, it has changed drastically from you know, moving from the legacy to a to everything on the digital side where we have multiple applications.
Shueb Ahmed
There are hundreds of applications to deal with and even the processes.
Shueb Ahmed
So, we talk about the AI.
Shueb Ahmed
So, AI has been leading.
Shueb Ahmed
So, based on the Gartner's report, recent survey states that 70% of you know, the the interactions from the customer side would be involving emerging technology.
Shueb Ahmed
So, that would involve the AI, the MLs, the chatbots, and also the mobile messaging.
Shueb Ahmed
So, let's try to understand how these demands you know, can be met by the QA.
Shueb Ahmed
So, first is to ensure that there is a strict regulatory compliance which is integrated within testing cycle.
Shueb Ahmed
So, make sure we have an environment that can help test my applications with with the set of regulatory complaint that has been set.
Shueb Ahmed
And you know, not just that, but also test your applications across various different models.
Shueb Ahmed
There are the device when we talk about the devices, the device fragmentation is so huge.
Shueb Ahmed
So, we have to make sure to give the better digital experience, test the applications across various different different fragmented digital solutions and also the devices and also the browser versions and also OS and not just test on one particular app but also across all the multi-channel ecosystem, right?
Shueb Ahmed
So ensuring all the digital touch touch points work together from mobile to web and web to the chatbots and even to the messaging site.
Shueb Ahmed
So that's all together you know, multi-channel ecosystem.
Shueb Ahmed
And then there are some complex use cases which needs to be handled.
Shueb Ahmed
So how are we going to do the how are we going to handle these complex use cases?
Shueb Ahmed
So when we talk about complex use cases, it can be a biometric testing.
Shueb Ahmed
So biometric testing is being key is being a very key feature functionality rather, right?
Shueb Ahmed
So so we have to make sure how are we going through this biometric.
Shueb Ahmed
There are various different technologies again with the biometrics.
Shueb Ahmed
So we to ensure the you know, security for the authentication of the application.
Shueb Ahmed
So we have to make sure that we have that we handle all these complex use cases along with the some some some applications which are in-built with the OCR technology where you want to extract the data and there are many others.
Shueb Ahmed
And the last is to of course optimizing the application experience with some you know, actionable insights.
Shueb Ahmed
So which will help you detect and resolve the issues quite faster, right?
Shueb Ahmed
So with these insights are very important.
Shueb Ahmed
How are we going to get these insights?
Shueb Ahmed
So So here is one which I just wanted to present and understand from the community across who so ever has attended the session today's webinar.
Shueb Ahmed
I want you to go guys go ahead and then answer this.
Shueb Ahmed
We'll give you 30 seconds.
Shueb Ahmed
So here is my here is the first poll, right?
Shueb Ahmed
So which says what is your biggest challenge in testing banking applications?
Shueb Ahmed
So you can select your choice here, all right?
Shueb Ahmed
And let us know so that we also understand the challenges that you guys are facing in in in today's life cycle.
Shueb Ahmed
All right, so I can see more traction the first option where we talk about the the complex use cases across the biometrics and OCR.
Shueb Ahmed
And also if there are any further use cases which you think which is not listed here, you can always feel free to put that in the chat.
Shueb Ahmed
Maybe we can take that up you know while while I'm done with the demo and maybe you are handling the Q&A session.
Shueb Ahmed
All right, so thanks for answering the the poll number one.
Shueb Ahmed
So so there is one more poll.
Shueb Ahmed
So we look forward for the for your your patience and interactions as well.
Shueb Ahmed
All right, so with that let's get into our topic.
Shueb Ahmed
So let's try and understand so the is your current testing stack capable enough of addressing these evolving demands.
Shueb Ahmed
So whatever the evolving demands that we have seen in our previous slides, so is it capable enough of handling all these?
Shueb Ahmed
Right?
Shueb Ahmed
So that's a question mark.
Shueb Ahmed
So now so Pcloudy has been the first AI built unified app testing suit, right?
Shueb Ahmed
Which is replacing all the fragmented legacy testing tools with unified codeless And then the scalable in test infrastructure and also the digital experience monitoring powered by all the AI capabilities.
Shueb Ahmed
All right, so which will help all our QA engineers to deliver the digital superior digital experience I know faster pace while being secure, right?
Shueb Ahmed
So this this is this is what we are referring as so and we will deep dive and understand all of the different use cases.
Shueb Ahmed
So first let's try to understand each of the different sections here.
Shueb Ahmed
The first first on the codeless automation side where we are talking about the digital quality assurance on the cloud side.
Shueb Ahmed
So codeless automation is nothing but you know, it's more of a no-code low-code solution where it where you can create your automation scripts across web, mobile, desktop, even on the API side without having any programming skills as such, right?
Shueb Ahmed
Which will help you speed up speed on up your test creation process.
Shueb Ahmed
Right?
Shueb Ahmed
Imagine if you have to create the scripts by writing a code.
Shueb Ahmed
So, this would take lot of time to create the script and also there's a dependency on the resources gets.
Shueb Ahmed
So, this will eradicate where you can create any even the business analyst would be able to create their automation scripts across all these different layers and then execute it on our test infrastructure.
Shueb Ahmed
So, we have a very scalable infrastructure where you can find real physical devices across different models, different OS versions, different browser versions, and so on.
Shueb Ahmed
So, where you can test seamlessly in one single platform.
Shueb Ahmed
And if you look at the some of critical banking testing scenarios, right?
Shueb Ahmed
So, these are some of them which we have highlighted where we see a drastic challenge in today's time.
Shueb Ahmed
So, once these these are those so, biometric is something where I just spoke about.
Shueb Ahmed
So, it's one of the important functionality to authenticate the applications and making sure the application is absolutely safe from in terms of the user data and so on.
Shueb Ahmed
So, how are we making sure that we test the that we test with a biometric functionality?
Shueb Ahmed
And also does the platform has capability to capture the data from the from the image that you're trying to scan, right?
Shueb Ahmed
We're talking about the OCR here.
Shueb Ahmed
So, OCR is basically extra capturing the data from the content that you're trying to scan.
Shueb Ahmed
It can be a bank check or it can be an ID, it can be a passport or anything, right?
Shueb Ahmed
So, where we have a frequent uh you know, analysis where we you get to scan while we are onboarding any customer, right?
Shueb Ahmed
Or making applications.
Shueb Ahmed
And then we're also seeing lot of traction across the liveliness testing.
Shueb Ahmed
This is one of the key feature, right?
Shueb Ahmed
This is one of the from the KYC standpoint.
Shueb Ahmed
All the fintech organization are moving towards having a liveliness test where the application ask the users to be in front of the camera and you know, do the as per the prompts is.
Shueb Ahmed
So, how are we going to test this live liveliness testing on the cloud?
Shueb Ahmed
All right, so that's something which is important.
Shueb Ahmed
So, we'll understand from the from the solution standpoint.
Shueb Ahmed
And then, of course, on the payment testing side, we will look at look into the various different payments option, how we can going to how are we going to test the Apple Pays and the Google Pays and so on.
Shueb Ahmed
And also, when we talk about the media testing, media testing is also one of the important key functionality nowadays, where you would like to test for the voice assistant, right?
Shueb Ahmed
So, nowadays everything is going towards the voice assistant.
Shueb Ahmed
So, with the voice assistant, you are you are capable enough to do many things, right?
Shueb Ahmed
Even if you have to pay a credit card bill, you can, you know, most of the banking stores the the West region have already adopted.
Shueb Ahmed
And this we are seeing traction even across the APAC regions, where they have integrated with the with the media, so where they can they can interact with the the voice assistant and get the, you know, the instant transaction report or do some payments as such.
Shueb Ahmed
And when we talk about the the digital the customer journey from from end-to-end validation standpoint, so these are few which we will be discussing in today.
Shueb Ahmed
So, the first is on the functional validation side.
Shueb Ahmed
So, make sure whatever apps that you have built, you know, ensure the functionality of an application is validated thoroughly.
Shueb Ahmed
Test each and every different functionality.
Shueb Ahmed
And then, of course, test it across various different browser combinations.
Shueb Ahmed
So, that's something which is very important make sure, you know, the application works seamlessly without any issues.
Shueb Ahmed
And then, visual intelligence visual intelligence is more to do with any visual images image bugs, right?
Shueb Ahmed
So, while we have multiple releases, so the the releases are quite frequent nowadays, right?
Shueb Ahmed
So, to understand if there are any visual bugs within the UI.
Shueb Ahmed
So, while my automation regression testing is going on, so make sure there are no UI bugs within the application.
Shueb Ahmed
So, that's something which we will, you know, the solution can help you provide.
Shueb Ahmed
And then, not just that, accessibility testing is very important.
Shueb Ahmed
So, make sure the application is usable by across all the users be it from the end user with a disability.
Shueb Ahmed
All right, so make sure making sure that we adhere to all the industry standards like for example ADA that is American Disability Act.
Shueb Ahmed
So, make sure the application works.
Shueb Ahmed
So, we there are some there are few functionalities which can help test across the the accessibility testing feature as well.
Shueb Ahmed
And regression is something which is very important which which we quite often you know have to test so where we see if there is any impact to my application with the code change.
Shueb Ahmed
So, making sure so there are some intelligent AI powered based self-healing concepts which can help automatically heal your applications or heal the scripts.
Shueb Ahmed
So, you don't have to spend much time on the recreating of the scripts.
Shueb Ahmed
So, this will this will save about 60% of your test execution.
Shueb Ahmed
I mean on the test maintenance standpoint.
Shueb Ahmed
And of course on the live monitoring side this this is leading to actionable insights.
Shueb Ahmed
So, where we talk all the key metrics, right?
Shueb Ahmed
So, that gets generated so while the testing is going on so understand what is the UI performance metrics.
Shueb Ahmed
So, when we talk about UI performance metric this is to do do it more with the page loading time.
Shueb Ahmed
So, while the application is testing so while you are testing so you make sure how much time it it takes and then drill down to understand if it's taking if it's lacking the if the time taken is more and then not just that even the the back end of the network API calls.
Shueb Ahmed
So, we we make sure that we provide these key insights so which will help us understand if if there are any issues at the network layer all the HTTP request and the responses and also all the detailed session logs are provided.
Shueb Ahmed
So, which can help identify if there are any any bottlenecks at the at the application level.
Shueb Ahmed
And along with key performance performance metrics which talks about the CPU, the memory and the battery consumption and so on.
Shueb Ahmed
So, all these insights are very key to understand if there are any bottlenecks within the app and help optimize the the experience of the application by fixing these.
Shueb Ahmed
All right.
Shueb Ahmed
So, now to to have a platform like a Pcloudy where we have multiple offerings, all right?
Shueb Ahmed
In particular, so in So, today's focus is more on the digital banking.
Shueb Ahmed
So, so there's a combination which which is working quite well.
Shueb Ahmed
All right, so we want So, in in terms of having the regulatory compliance, so we have made sure we we have come up with a lab in a box, which will be hosted behind the customer premise, right?
Shueb Ahmed
So, there's no longer need where in uh you know, if there any strict regulatory compliance where the data cannot go out of the organization.
Shueb Ahmed
In such such bankings or such organization, this play and plug-and-play box really works.
Shueb Ahmed
Wherein we come up with a small setup box, right?
Shueb Ahmed
Which contains all the key servers and the place to host the devices.
Shueb Ahmed
All right, so which can be you know, which is very much portable.
Shueb Ahmed
Plus a combination of a dedicated private cloud.
Shueb Ahmed
So, this dedicated private instance is hosted on Pcloudy's data center in secure data center, where you can gradually scale up, all right?
Shueb Ahmed
So, it can be a combination of both.
Shueb Ahmed
So, we call this as a hybrid cloud.
Shueb Ahmed
So, it can be combination of both.
Shueb Ahmed
So, with that you will be able to achieve most of your you know, use cases and also being adhering to the the stricter regulatory compliance.
Shueb Ahmed
So, let's try and understand the digital infrastructure in detail.
Shueb Ahmed
All right, so when we talk about the digital infrastructure, so the first of course what we are you know, suggesting is to start small with the plug-and-play kind of a lab setup, right?
Shueb Ahmed
So, which is very much plug and play.
Shueb Ahmed
We come up with a hardware software lab in a box environment, which includes all the key components and a place to host the devices.
Shueb Ahmed
So, the So, the users can just plug and play the devices.
Shueb Ahmed
It has you know, zero latency, almost near to zero latency and it can be and it is very much portable.
Shueb Ahmed
It does not require a huge space.
Shueb Ahmed
It just require a small space where you can have placed anywhere within the lab in your premise.
Shueb Ahmed
And the very important part is no data leaves your network.
Shueb Ahmed
Everything will be behind your firewall so that you can confidently test and also make sure that you have a really readily available setup.
Shueb Ahmed
All right.
Shueb Ahmed
So now, once you start small, once you gain that confidence that you're able to test and when you when you go ahead with the regulatory compliance, so we have a private load instance as well where you can scale gradually.
Shueb Ahmed
All right.
Shueb Ahmed
So this private private load setup will help you scale more number of devices.
Shueb Ahmed
All right, in case So this will help you from the maintenance standpoint.
Shueb Ahmed
You don't have to worry about the infrastructure hassle.
Shueb Ahmed
All right.
Shueb Ahmed
So it's pretty much managed by Pcloudy and it is very much secured in our Pcloudy's data center.
Shueb Ahmed
So we have all the security standards, be it ISO 27001 or SOC 2 compliance, the HIPAA compliance, the GDPR compliance and so on.
Shueb Ahmed
So we adhere to all these industry standards.
Shueb Ahmed
So we have many clients who have already implemented the private cloud setup.
Shueb Ahmed
All right.
Shueb Ahmed
And then the benefit of having a private cloud is you get 24/7 technical support, right?
Shueb Ahmed
And that's that's something which is very important in today's time.
Shueb Ahmed
All right.
Shueb Ahmed
So So this is the model, right?
Shueb Ahmed
So which we are proposing to all our banking clients in particular if they're not really ready to, I know, go to the cloud.
Shueb Ahmed
So rather we ask them to start small with a plug-and-play lab.
Shueb Ahmed
All right.
Shueb Ahmed
A quick snippet across the omni channel banking, all right, where we have mobile applications as well as the website.
Shueb Ahmed
So these are some of the top functional validation use cases.
Shueb Ahmed
It can be a user login scenarios.
Shueb Ahmed
All right.
Shueb Ahmed
There could be a fund transfer or even the loan application process or even across the payment gateway integrations.
Shueb Ahmed
So all these can be functionally tested all the critical journeys, right?
Shueb Ahmed
It can start from mobile and and then it can go to web and then and so on.
Shueb Ahmed
So, entirely on different omni channel you can seamlessly perform your testing by testing it on real physical devices that are hosted on our cloud.
Shueb Ahmed
And also do the cross browser validation in case if it's a website that you're testing it.
Shueb Ahmed
And also as I mentioned, so visual intelligence is something which will automatically heal, identify the visual identify the visual bugs and and help you provide the screenshot of it.
Shueb Ahmed
So, that can help you save lot of time.
Shueb Ahmed
All right, and and when we talk about the automation part as I mentioned codeless automation, so you can automate the entire process, right?
Shueb Ahmed
All the many frequent repeated tasks that you want to that you are looking to perform, right?
Shueb Ahmed
Across omni channel on be it on bank on the website or even the mobile application.
Shueb Ahmed
So, you can seamlessly with a simple plain English language.
Shueb Ahmed
So, there is no technical skills whatsoever is required.
Shueb Ahmed
Even the business analyst or the SME can would be able to create the automation script.
Shueb Ahmed
It comes up with a record and playback feature where you can seamlessly record the entire flow for both mobile as well as browser instance and do your testing.
Shueb Ahmed
And when there are new releases of your applications and you are when you want to test it with the same same application same script that you have created, you can just run it and see if there any issues.
Shueb Ahmed
Also, if you want to handle all all the the the changes, right?
Shueb Ahmed
All the application changes any object property level it's been handled through our AI powered self healing feature which will automatically identify the change within the application or the object property level and it is intelligent enough to understand the change and automatically heal your script.
Shueb Ahmed
So, that's something which you can you have an option of you using it.
Shueb Ahmed
So, that's something which you can do it.
Shueb Ahmed
So, which will help you you know, prevent the automation scripts from failing, right?
Shueb Ahmed
So, that's something which is an option which can be taken care of.
Shueb Ahmed
It's called as a self healing.
Shueb Ahmed
And yeah, of course.
Shueb Ahmed
So, as I mentioned, so across all the different multiple channels, not just mobile and web, but also even on the desktop side.
Shueb Ahmed
So, you can seamlessly automate all the different scenarios.
Shueb Ahmed
And uh And so, I'll just quickly try to highlight a few of the uh you know, critical scenarios that we see in in today's time.
Shueb Ahmed
All right, so when we talk about the QR code scanning, right?
Shueb Ahmed
So, this is something I know that how how we are suffering.
Shueb Ahmed
So, we are So, we are supporting all the scanning process, be it from OCR side or even from the QR code.
Shueb Ahmed
You can scan the QR code or the barcode and test it while you're functioning.
Shueb Ahmed
You don't have to skip this functionality as such.
Shueb Ahmed
And then, when we talk about the biometrics, so biometric is something is very important functionality to make sure you know, the authentication works properly.
Shueb Ahmed
So, so we have made sure we have we've been tested across all the different devices and also on the OSs, be it from Androids or even on the iOS side.
Shueb Ahmed
And liveliness testing, as I as I as I mentioned earlier, this we have seen a lot of traction across the the fintech organization, where liveliness testing is something which has been on priority.
Shueb Ahmed
So, how are we going to test liveliness?
Shueb Ahmed
So, we will help you upload the image or even a quick video that can be injected during the runtime, which can help test, you know, for the liveliness testing.
Shueb Ahmed
And of course, we also support on the passcode validation.
Shueb Ahmed
So, if the if the app if the application demands you to set code, you can seamlessly do it.
Shueb Ahmed
So, that's something which is supported.
Shueb Ahmed
And so, we spoke about the accessibility testing, right?
Shueb Ahmed
Making sure the application is usable by all the users.
Shueb Ahmed
It could be even from the voice assistant side.
Shueb Ahmed
You want to hear the sound of your or it could be the screen readers.
Shueb Ahmed
And also, you can also perform few simulations around network, where you can throttle the the network and test it across various different real world networking conditions, be it from 2G, 3G, 4G and so And not just that, even from the payment testing as I mentioned, so we do support all the payment different types can be from Google Pay or even Apple Pay can be set up.
Shueb Ahmed
So, you have to do a small configuration.
Shueb Ahmed
So, once that configuration is done, you should be able to do it along with the OTP and the notifications.
Shueb Ahmed
So, these are some of the crucial critical banking scenarios, so which we will try to cover in our demo in in some time.
Shueb Ahmed
All right.
Shueb Ahmed
So, now coming to our very important a feature.
Shueb Ahmed
I mean, this is something which we are going to launch.
Shueb Ahmed
It's already in the beta phase.
Shueb Ahmed
So, it's called as a Qpilot.
Shueb Ahmed
So, what is Qpilot?
Shueb Ahmed
So, Qpilot is basically it's a Gen AI, right?
Shueb Ahmed
Which helps you automate your critical user journeys.
Shueb Ahmed
So, here are some some of the critical user journeys, so which where you can with simple prompts, all right?
Shueb Ahmed
With simple prompts like just writing natural language like I know, entering the username or the password and then click on login button.
Shueb Ahmed
So, you can just convert the natural language into an automated test scripts.
Shueb Ahmed
So, it's done by the Qpilot.
Shueb Ahmed
You don't have to worry about writing these scripts as such, right?
Shueb Ahmed
So, Qpilot is Qpilot is capable enough of handling the automation of critical user journeys.
Shueb Ahmed
Just provide the prompts and all the user journeys, so the the Qpilot takes care and it will generate the scripts on multiple languages.
Shueb Ahmed
You have a you have an option of selecting in different languages can be in Python, JavaScript, C#, and so on.
Shueb Ahmed
And then execute it on our hybrid cloud, right?
Shueb Ahmed
So, be it on on premise or even on the private cloud setup.
Shueb Ahmed
So, you can execute it on multiple devices and you know, and plus you get a live monitoring, so which will basically talk about all the insights, right?
Shueb Ahmed
So, which includes all your performance performance metrics from CPU to battery and the you know, and also the memory consumption.
Shueb Ahmed
And also the detailed session logs.
Shueb Ahmed
So, all these key metrics are very important while we are testing.
Shueb Ahmed
So, this will help help us analyze and understand the uh you know the application behavior uh when we are testing and doing at a rapid faster pace.
Shueb Ahmed
You don't have to write a script as such, but rather it's uh this is something which will uh will be taken care.
Shueb Ahmed
So, we have a separate webinar planned for Qpilot very soon.
Shueb Ahmed
So, uh we want you we want you to uh participate in this uh Qpilot webinar, which will be very interesting where we will be showing how the Qpilot actually works and how it can solve your problems in today's uh digitalization process.
Shueb Ahmed
With that, I think there's one more poll to it.
Shueb Ahmed
Yeah, we can Can we have a quick poll, please?
Shueb Ahmed
All right.
Shueb Ahmed
So, I just wanted to understand.
Shueb Ahmed
So, the this webinar is planned on 16th of October.
Shueb Ahmed
So, we want to understand whether you want to uh you want to know how it works, right?
Shueb Ahmed
please go ahead with your answers next 20 minutes just 20 seconds.
Shueb Ahmed
All right.
Shueb Ahmed
Thank you so much for your poll.
Shueb Ahmed
Very much interesting.
Shueb Ahmed
So, I can see a lot of people signing up uh I know showing interest in knowing how Qpilot works.
Shueb Ahmed
So, we look forward for your uh participation in in that as well.
Shueb Ahmed
All right.
Shueb Ahmed
So, with that, uh maybe I'll just quickly couple of slides uh considering the time and check.
Shueb Ahmed
I think we have another 15 minutes.
Shueb Ahmed
we have a seamless integration across uh you know ecosystem right from different automation solutions.
Shueb Ahmed
So, not just from the codeless automation point, even from uh in case if you have If you have created your existing scripts on APM, Selenium, uh right?
Shueb Ahmed
So, in on the X UI test and so on.
Shueb Ahmed
So, you can seamlessly integrate with Pcloudy and execute.
Shueb Ahmed
That's something which is already there is across all the automation frameworks, different IDEs, CI/CD pipelines, of course, you can uh integrate and uh you know execute through the CI build.
Shueb Ahmed
And also app distribution and so on.
Shueb Ahmed
All right.
Shueb Ahmed
So, with that, uh I mean a quick slide about that talks about how you can unlock a new value stream across your banking and financial services, right?
Shueb Ahmed
So, how you how you can make sure that you increase from the revenue standpoint, right?
Shueb Ahmed
By unlocking a comprehensive testing for your payments, your onboarding experiences, even, you know, ensuring the flawless transactions across and making the making sure the customer has a higher expectation conversion rates.
Shueb Ahmed
Plus, uh you know, unlocking the superior customer journeys right through rigorous multi-channel testing and uh you know, that can elevate the customer experience.
Shueb Ahmed
That can also help build the NPS scores and also let me tell you if you look at it, how can we reduce the operational cost?
Shueb Ahmed
So, this is by adopting the automating routines of basic testing tasks and also leveraging the cloud infrastructure.
Shueb Ahmed
So, which can significantly reduce the manual efforts and also the infrastructure expenses.
Shueb Ahmed
And the very important is the time to market, so where we help you to unlock the faster release cycles by using the AI-powered test automation, which can further reduce the time taken to deliver new feature sets to the customer and of course gaining the you know, strength across the digital trust, right?
Shueb Ahmed
So, where we you know, where the the customers can confidently test their applications across various different omnichannels and also also all the critical scenarios like the biometrics and you know, and also the OCR piece and ensuring the safe digital […]
Shueb Ahmed
But so, there are some success stories.
Shueb Ahmed
I don't want to spend much time here, but yeah, overall if you look at it, few of our clients who have been using our platform, these were their challenges and the solutions and that resulted in you know, drastic improvements with the revenue really got saved and also from the test coverage standpoint.
Shueb Ahmed
All right, and when you talk about our customer structure, so we have our dedicated support team where you get 24/7 available with complete full platform enablement sessions provided while we are onboarding any customer.
Shueb Ahmed
And there are some certifications trainings that we go through so that will help improve the knowledge base of the product and also on the technology standpoint.
Shueb Ahmed
And also we make sure we have a dedicated customer success manager, right?
Shueb Ahmed
And we also have a premium onboarding from the customer service standpoint.
Shueb Ahmed
All right, and so here for global enterprises who are using Pcloudy, so these are those.
Shueb Ahmed
I mean these are the recent wins across the banks and financials in particular, so there are many more lined up.
Shueb Ahmed
So with that I mean let's get into a live demonstration of few of our critical use cases.
Shueb Ahmed
I'm now just switch my tabs.
Shueb Ahmed
All right, so so I mean it's it's I mean it's a pure SaaS based solution be from the on premise side in case if it's on premise, so you can make it as a centralized location and access it anywhere anytime.
Shueb Ahmed
And yeah, you can quickly sign up to our platform and then sign in.
Shueb Ahmed
So let me sign in our public cloud platform.
Shueb Ahmed
All right, so there are various different models public private you know on premise public model is more to do with on demand basis, but for banking we strongly recommend to go either with on premise or on the private cloud.
Shueb Ahmed
So that's a quick landing screen where where we have a quick chatbot assistance called as Alfie.
Shueb Ahmed
So where you can do a lot more, right?
Shueb Ahmed
If you want to quickly generate your automation scripts for some particular application, you can just run through it or if you want to understand you know list of Android devices or iOS devices, all that can be done with single button and it will not touch base across here.
Shueb Ahmed
So three important sections, one is the codeless automation piece where you can automate all your applications be it web mobile desktop APIs applications, right?
Shueb Ahmed
So you can incorporate web mobile also APIs within the single test case, right?
Shueb Ahmed
So so anyone in anyone can record the scripts as it's a framework agnostic and also anyone can create there is no technical resource uh technical you know knowledge spread asset is required.
Shueb Ahmed
So you can create your script and then execute it on our test infrastructure.
Shueb Ahmed
So we have a huge infrastructure where we have real mobile devices also real desktop browser machines.
Shueb Ahmed
So if I just quickly show you the device list.
Shueb Ahmed
This is our These are the real physical devices.
Shueb Ahmed
So where you can test across various different models different screen sizes resolutions and so on and similarly the browser instance where you can test your web applications across different OS's different OS versions across Windows and Mac.
Shueb Ahmed
Then followed by the last place is the management solution.
Shueb Ahmed
So this product also is coupled with the test management solution which is called as quality life cycle management which can help you plan or manage all your projects your You can get the release analytics and also you the user stories you can upload your user stories in case if they are on your local machines on on your Excel You can plan user stories you can create test both manual as well as automation and also test runs for manual automation and then of course we do also have a ticketing mechanism which is basically where you can raise the defects.
Shueb Ahmed
So net net you can perform all your test management solutions within this product and this QLM comes as an add-on right it does not have any any there is no associated pricing to it so you can seamlessly you know use the quality life cycle management so that it becomes a comprehensive single solution to manage all your end to end testing solution.
Shueb Ahmed
You don't have to log into a separate solution to log a bug right.
Shueb Ahmed
So while we have integration with the other test management tools in case if you're already using like the Ziras the LM Octanes the Q Test and so on.
Shueb Ahmed
All right so that's pretty much it.
Shueb Ahmed
So with that let me quickly try to acquire few devices one maybe one on the Android and even on the iOS.
Shueb Ahmed
So let me move one more window.
Shueb Ahmed
Maybe I can open it here.
Shueb Ahmed
So if I have any device in my mind, say for example, S20, let me quickly connect And also on the iOS side, let me filter it.
Shueb Ahmed
Maybe OS, maybe I can connect.
Shueb Ahmed
All right.
Shueb Ahmed
So, let's try to understand the some scenarios, I mean, real-time scenarios where we can, you know, test the application with All right.
Shueb Ahmed
So, once the devices are quite the com the access of the devices provided, right?
Shueb Ahmed
So, now you can go ahead and then, you know, install your application.
Shueb Ahmed
If your application is in the Play Store or App Store, you can simply get into the Play Store App Store, download your app.
Shueb Ahmed
Or if your application is in the form of APKs and IPA file, then there's a there is a this where you can upload all your test data, right?
Shueb Ahmed
APKs and IPA files within my data section, right?
Shueb Ahmed
So, that's something which you can do it.
Shueb Ahmed
So, once you install once you upload your application, you can see all your apps that uploaded to the section, right?
Shueb Ahmed
So, these are some of my apps which I have All right.
Shueb Ahmed
We do also have integrations the test flight in case if you have your beta builds on the test flight for the iOS.
Shueb Ahmed
We have integration with that so that you can seamlessly access the test flight and and, you know, access your application.
Shueb Ahmed
In case if you're using Microsoft App Center for distributing your apps, so you so we have seamless integration with this as well where you can simply provide the App Center token and you can see all the list of the other applications as well.
Shueb Ahmed
All right.
Shueb Ahmed
So, with that, let me open up maybe one more tab.
Shueb Ahmed
Just quickly to show you the uh the my app data section where we are trying to upload all the the APKs and the IPA files.
Shueb Ahmed
All right.
Shueb Ahmed
So, let's keep this very straightforward, okay?
Shueb Ahmed
So, there are various different scenarios that we have discussed in particular for the banking.
Shueb Ahmed
So, I'll try to cover a few of them, right?
Shueb Ahmed
Maybe we can look at biometrics and also we can also look at the the OCR piece, right?
Shueb Ahmed
So, the prerequisite to perform the biometrics are the image injection of the application is first to upload the application and then do a small instrumentation process.
Shueb Ahmed
So So So, if you do the instrumentation, you can just get into the action and then do this, right?
Shueb Ahmed
So, for biometric, in case if you are authenticating for the biometrics of your application, just perform this.
Shueb Ahmed
So, we will add all the relevant libraries to your application and your application will be renamed with the same name biometric uh then then, you know, timestamp.apk.
Shueb Ahmed
In case if it's a OCR, then you do the image injection, all right?
Shueb Ahmed
So, these are the prerequisites, so make sure that you do it.
Shueb Ahmed
Now, let me go ahead without wasting much time.
Shueb Ahmed
So, maybe I can get started with OCR first.
Shueb Ahmed
So, I have already instrumented the application, that's why you see the name as image injection and then install it.
Shueb Ahmed
Also, what you can also do is whatever images that you want to upload or whatever content that you're going to scan here, all right?
Shueb Ahmed
So, you can upload it to the cloud drive.
Shueb Ahmed
So, it can be a scanner or it can be an ID or it can be a passport or you So, I've already done it.
Shueb Ahmed
So, now, as you can see, so let me go to image injection and then just try to inject an image, all right?
Shueb Ahmed
So, it can be an ID, it can be a passport or it can be a bank check as well.
Shueb Ahmed
We'll start with the ID.
Shueb Ahmed
This is one of our customer's ID, so a sample dummy.
Shueb Ahmed
So, let's get process started.
Shueb Ahmed
I'll just click on camera.
Shueb Ahmed
So, once the camera is uh allowed access, you'll see a black screen because these devices are hosted in our data centers.
Shueb Ahmed
Yeah, click on And you should be able to see the image that we have uploaded.
Shueb Ahmed
Yeah, as you can see, the image has been ready.
Shueb Ahmed
Now, once I do the crop, all the relevant information, so the OCR technology is inbuilt in our platform, which helps you scan the details scan the text from the image that you're going to scan and populate the result accordingly, right?
Shueb Ahmed
Likewise, you can also do it for other other uh as well.
Shueb Ahmed
Can be uh like we took an example of ID.
Shueb Ahmed
Maybe I can quickly take um passport as well.
Shueb Ahmed
Just let me take an inject.
Shueb Ahmed
Yeah, the passport is successful.
Shueb Ahmed
Go to the […]
Shueb Ahmed
Click okay, and you should be able to see the passport.
Shueb Ahmed
All right, so let me crop it.
Shueb Ahmed
And whatever details that are there within the section crop section, this will be populated as a result.
Shueb Ahmed
So, this will help you validate or test any OCR functionalities of an application, all right?
Shueb Ahmed
So, that's on the OCR side.
Shueb Ahmed
And now, being to a a biometrics part, let me quickly perform few things.
Shueb Ahmed
So, again, I have instrumented the application with the biometrics feature.
Shueb Ahmed
So, that's a prerequisite.
Shueb Ahmed
So, once the application uh authenticate once the application is uh instrumented, just go ahead and then install.
Shueb Ahmed
This is a sample dummy application where we are just going to authenticate, all right?
Shueb Ahmed
So, yeah, when I see on register, now it is asking for a prompt where I have to authenticate.
Shueb Ahmed
So, since these devices are on the cloud, how are we making sure that these applications are authenticated?
Shueb Ahmed
There's a touch ID feature, right?
Shueb Ahmed
With desired results.
Shueb Ahmed
So, when I click on pass, authentication will get passed.
Shueb Ahmed
Similarly, when I click on fail, authentication will be failed.
Shueb Ahmed
This is basically for the for the negative scenario.
Shueb Ahmed
So, this is something which you can seamlessly do it.
Shueb Ahmed
So, as you can see, the app has been authenticated now successfully without any issues.
Shueb Ahmed
So, this is something where we have brought a recent change in our platform where with the advanced biometrics has also been we were able to handle it.
Shueb Ahmed
All right, so that's something on the few of some of the use cases.
Shueb Ahmed
And similarly, even on the payment testing side, you can set up the Apple Pay and the Google Pay and so on.
Shueb Ahmed
On the iOS's, maybe I can uh quickly show few things the accessibility side.
Shueb Ahmed
You can the audio as well, all right?
Shueb Ahmed
If there are any scenarios where you want to test the audio of your application or the the audio that you're playing, be it a video or audio.
Shueb Ahmed
So, that's something where you can quickly enable it.
Shueb Ahmed
Now, it's been enabled with audio.
Shueb Ahmed
So, whatever content that you play, all right, will be played and you'll be able to hear it.
Shueb Ahmed
So, that way you will be able to test it.
Shueb Ahmed
Screen readers, of course, if you if you want to test it from the disability standpoint, you can simply change the settings to screen reader and whatever actions that you perform, you'll be able to test it.
Shueb Ahmed
So, that's something which which is there.
Shueb Ahmed
And then even on the face ID, I mean, this is something which is very much similar.
Shueb Ahmed
If you have any applications, test it for face ID feature as well.
Shueb Ahmed
Now, maybe I can show you barcode scanning process here.
Shueb Ahmed
Again, this is a sample application where I have instrumented, all right, by using a sensor feature in case of iOS device.
Shueb Ahmed
So, it says scan text here.
Shueb Ahmed
Maybe I can just simply inject the QR code during the runtime.
Shueb Ahmed
Now, let me select the QR code scanner.
Shueb Ahmed
So, I just injected in the runtime.
Shueb Ahmed
Yeah, as you can see, yeah.
Shueb Ahmed
So, it's it's just a sample app again.
Shueb Ahmed
So, it was it was able to read the the QR code scanner and pull out the the UPI details, right?
Shueb Ahmed
So, it's a PhonePe thing.
Shueb Ahmed
So, all these different kind of scenarios even on from the liveliness testing standpoint, all the complex use cases which we have discussed, we pretty much support.
Shueb Ahmed
So, we want your support here to you know, we want you to you know, use these features, different features.
Shueb Ahmed
And also come up with some some features which are very complex in nature in today's in today's digitalization process where you are facing some challenges.
Shueb Ahmed
So, feel free to let us know.
Shueb Ahmed
With that, I demo also considering on the timeline.
Shueb Ahmed
So, I can take a few questions.
Shueb Ahmed
We have more minutes to questions up.
Shueb Ahmed
So, yeah, with that I'll just quickly open up for the Q&A session, then we can conclude it.
Shueb Ahmed
Right, so let me read out uh the questions which we already have.
Shueb Ahmed
Okay, so there are few questions.
Shueb Ahmed
So, let's let me try to answer.
Shueb Ahmed
I mean, considering the time, I'll try to answer personally as well in case because of the time if I'm not able to answer it.
Shueb Ahmed
Okay, so there's one question from Murugan.
Shueb Ahmed
He says, "Is it possible to have a API, UI, and APK testing together?" Absolutely.
Shueb Ahmed
I mean, uh Pcloudy is uh unified app testing uh platform is based on this, right?
Shueb Ahmed
So, where you can test all your different types of applications, right?
Shueb Ahmed
Be it API, UI, APK, even web, and also desktop application, right?
Shueb Ahmed
In case if you have the problem.
Shueb Ahmed
But, if you're later if you want to test all these applications together, you can very well test it.
Shueb Ahmed
You can create the automation script on the UI, and then have your APIs inbuilt where you can test for the uh the API sections in case if you're if you want to extract some data over from your server, and then use the responses in your subsequent test cases.
Shueb Ahmed
So, that's something which we can do.
Shueb Ahmed
Uh so, it can be a combined scenario which which we can very well do it.
Shueb Ahmed
Right, so that's something which you can do it.
Shueb Ahmed
Uh so, then there are questions like uh […]
Shueb Ahmed
All right, so there's one interesting question.
Shueb Ahmed
What is unique about this uh compared to the OpKey one software?
Shueb Ahmed
So, okay.
Shueb Ahmed
I mean, OpKey one is another uh uh product which is focused more on the ERP application side, all right?
Shueb Ahmed
So, uh automating all the your enterprise applications from Oracle E-Business to Oracle Fusion, SAP, and even the mainframe application.
Shueb Ahmed
Uh so, so ERP is mostly uh the Opt one is mostly focusing across the enterprise applications, right?
Shueb Ahmed
Whereas Pcloudy is more into the test infrastructure and also the codeless automation for web, mobile, and desktop applications.
Shueb Ahmed
All right, so that's the one of the difference, but again Opt is also our own product from our different stack.
Shueb Ahmed
Hope that answers your question.
Shueb Ahmed
And then I think you have there are some more queries.
Shueb Ahmed
How do we replicate testing the integration with banking apps?
Shueb Ahmed
We want to run these scenarios numerous times of the year, but the bank test tenant may not always be available.
Shueb Ahmed
Can this tool dummy those integrations both send and I think we can we can replicate this.
Shueb Ahmed
Maybe we we need to understand a little bit more in detail.
Shueb Ahmed
Darren, I would like to connect in person with you.
Shueb Ahmed
I mean, remotely of course we can connect to understand more in detail about your use […]
Shueb Ahmed
Right, so where we where we help you understand from the from your the use case challenge that you are currently facing it.
Shueb Ahmed
I have got an overview, but would like to understand in detail before I give my answer to All right, so yeah, I'll reach out to you.
Shueb Ahmed
Maybe I have your email IDs and yeah, I can reach out to you.
Shueb Ahmed
Maybe you can help me explain better on the use case challenge and show you you know, in the response what we have.
Shueb Ahmed
All right.
Dinakar
Sorry to cut you short, uh Shoaib.
Dinakar
I think we're running a bit over time.
Dinakar
We have another webinar coming up.
Dinakar
Uh so well, uh I'm so sorry that we couldn't answer all of your questions, but we will do that offline.
Dinakar
I'm sure Shoaib will kind of go back and answer your questions via email or one of us will get in touch with you and see how we can answer them.
Dinakar
Is that okay, Shoaib?
Shueb Ahmed
Absolutely fine.
Shueb Ahmed
I mean, yeah, we are running out of time and we have another webinar.
Shueb Ahmed
So, yeah, so I'll I'll reach out to you guys.
Shueb Ahmed
I mean, for those who I could not answer, there were a few questions around across performance testing as well.
Shueb Ahmed
I really wanted to answer, but yeah, I will take it up.
Shueb Ahmed
I know this person.
Shueb Ahmed
Yeah, I can reach out to you.
Shueb Ahmed
Thank you so much for that question.
Shueb Ahmed
So, with that, you know, I conclude.
Shueb Ahmed
Yeah, over to you,
Dinakar
All right, great.
Dinakar
Thank you, Shoaib.
Dinakar
Thank you for sharing your valuable insights.
Dinakar
I'm sure it has sparked a few ideas for the people attending here.
Dinakar
Something to think over, something to follow over.
Dinakar
And you can always feel free to reach out to us with any questions.
Dinakar
You can just go on our website, pcloudy.com, use the chat option there, or you can write to us at Also, a quick plug-in about the Q that Shoaib mentioned.
Dinakar
We will be doing a webinar on the 16th of October.
Dinakar
You don't want to miss this one because Qpilot is going to be a game-changer.
Dinakar
By just a few simple prompts, you're able to create automation scripts.
Dinakar
And that's going to be a big thing in autonomous testing.
Dinakar
So, be there, be sure to join in, and we'll see you.
Dinakar
Thank you.
Dinakar
Have a good day.
Dinakar
Thank you so much, everyone.
Dinakar
Have a good
