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admin | Posted on | 2 min Read

Enabled a Leading Medical Device Manufacturer to Deliver Superior Digital Experience Across Medical Devices and Apps

Introduction

In the high-stakes world of medical device manufacturing, precision and reliability are not just priorities—they are imperatives. A leading medical device company, renowned for its innovative solutions, encountered a significant challenge with their Insertable Cardiac Monitor (ICM) devices and the associated Clinic Assistant and Patient Apps. These devices play a crucial role in long-term cardiac monitoring by tracking a patient’s heart’s electrical activity, detecting irregular heart rhythms (arrhythmias), and transmitting this data seamlessly to healthcare providers or the patients themselves
via mobile applications.

Company Size: 48,000+

Problem Statement

The primary challenge was ensuring the performance and connectivity of the ICM devices with the Clinic Assistant and Patient Apps. The apps needed to reliably connect to the ICM device within a 6-foot (2-meter) range via Bluetooth Low Energy, transmitting device data and displaying real-time monitoring status. Achieving this required rigorous testing across a wide array of mobile platforms to ensure compatibility with the diverse range of mobile phone models and operating systems used by their extensive user base.

Maintaining an in-house physical mobile device lab for such extensive testing proved to be prohibitively expensive, difficult to manage, and lacked the necessary scalability. The client needed a cloud-based device lab that could efficiently and effectively address these issues while maintaining the security and privacy of sensitive patient data. Additionally, they wanted the solution to handle a high volume of tests and include features for automating testing processes to minimize manual effort.

Solution

The client sought the expertise of Pcloudy, a cloud-based app testing platform, to overcome their challenges. The collaboration began with an in-depth understanding of the specific needs and obstacles faced by the client. Pcloudy then tailored a comprehensive solution to address these requirements effectively.

Private Cloud Device Lab: Pcloudy provided a Private Cloud Device Lab, offering 24/7 access to a wide range of mobile devices and operating systems exclusively for the client. This extensive device lab ensured thorough testing across all potential user scenarios, guaranteeing compatibility with the diverse mobile phones and operating systems used by their patient base. The inclusion of Bluetooth Low Energy (BLE) connectivity allowed for accurate and reliable testing of the communication between ICM devices and mobile apps.

Compliance and Security: Understanding the sensitivity of patient data,Pcloudy offered a Private Cloud Device Lab, compliant with AICPA SOC2, GXP, ISO 27001, CSA, GDPR, and HIPAA standards. This ensured the security and privacy of patient data throughout the testing process, addressing a critical concern for the client.

Automation: Pcloudy’s integration with the client’s existing automation framework enabled the automation of repetitive test cases, significantly reducing manual efforts and increasing test coverage. The platform’s capability to run parallel tests accelerated the testing process, ensuring faster delivery of high-quality app updates

Remote Testing and Collaboration: Pcloudy’s cloud-based platform allowed engineers to perform remote testing, access real-time data, and collaborate seamlessly from different locations. This flexibility ensured that the testing process could be conducted under real-world conditions, enhancing the reliability of the results.

Detailed Insights and Quick Resolution: Pcloudy provided detailed insights into test results, enabling quick identification and resolution of issues. This feature was crucial in maintaining the high standards of performance and reliability expected from the client’s ICM devices and associated apps.

Result

The collaboration with Pcloudy led to remarkable improvements in the client’s app testing processes. Transitioning from a physical test infrastructure to a cloud-based test infrastructure resulted in cost savings of 60%, eliminating the expenses associated with sourcing and maintaining physical devices. Automation and parallel testing capabilities reduced the overall testing time by 70%, significantly accelerating the release cycle for app updates. The access to a wide range of devices ensured comprehensive test coverage, allowing the identification of potential issues before they could impact end-users.

Furthermore, the remote access and real-time test reporting features of Pcloudy enhanced collaboration among the client teams, leading to quicker decision-making and issue resolution. The rigorous and thorough testing process ensured the optimal performance of the ICM devices, increasing the confidence of both clinicians and patients in the reliability of these critical medical devices. This collaboration not only improved the efficiency and effectiveness of the testing process but also reinforced the company’s reputation for delivering high-quality, dependable medical solutions.

admin | Posted on | 2 min Read

Empowered a Global Pharma Leader with 10X Faster Testing Using our No-Code Automation Platform

About Client

Our client is a top-tier global pharmaceutical company, headquartered in Manhattan, New York City, with a rich legacy dating back to 1849. Renowned for pioneering research and development, they are dedicated to advancing health and wellness with a comprehensive portfolio of medicines and vaccines.

Employing approximately 83,000 individuals across the globe, they are dedicated to empowering healthcare professionals and patients with innovative digital products and robust mobile applications, a testament to their unwavering commitment to quality, safety, and value in healthcare.

Challenges

The client faced a multi-dimensional set of challenges in their application testing workflow. Predominantly reliant on manual testing, the process was slow and prone to errors, significantly delaying the deployment of important updates. The vast diversity of mobile devices and browsers used by their international customer base compounded the challenge, as it became increasingly difficult to ensure consistent app performance for their consumer apps meant to increase member engagement.

 

Although the client recognized the need to transition to automated testing for greater efficiency and accuracy, there was a notable hesitation. This reluctance stemmed from a lack of coding expertise within their resources, which they feared would hamper the shift to an automation-based approach.

Results

With the adoption of our unified app testing platform, the client experienced a significant overhaul in their testing methodology. pCloudy’s no-code automation platform allowed for the easy creation of automated, keyword-driven test scripts, effectively reducing the testing time by 10X and circumventing the need for advanced coding skills. This enabled a smooth transition to automation, even for resources without a background in coding.

Consistency in quality assurance was achieved through the automated comparison of live screenshots against baseline images, ensuring high standards of UI consistency and functional integrity. Our platform’s expansive device and browser lab ensured that the applications were rigorously tested across different devices, browsers, OS versions etc. meeting the diverse needs of the client’s global audience and increasing test coverage by 90%.

Additionally, pCloudy’s enterprise-grade security ensured adherence to the strict regulatory standards of the pharmaceutical industry with GDPR and HIPAA compliances in place, maintaining the client’s esteemed reputation for safety and reliability was seamlessly met. This strategic integration of pCloudy into their testing process not only accelerated the client’s time-to-market for new digital health solutions by 5X but also resulted in a substantial reduction in testing costs by 15X compared to their previous multi-tool strategy

admin | Posted on | 2 min Read

Empowered American Healthcare Provider to Boost Digital Transformation with 80% Test Coverage through Codeless Test Automation

Client Background

Our partner a global pioneer in healthcare’s digital transformation, serves a prestigious client base including a top-tier American healthcare provider. This provider has been an integral part of the healthcare landscape since 2018, known for its comprehensive range of insurance and health-related services. They have demonstrated a steadfast commitment to improving the accessibility and quality of healthcare, evident from their substantial annual revenue of $60.6 billion and a strong workforce of approximately 48,000 employees. Their aim is to meet and exceed the diverse needs of their clientele, offering services through both employer-paid and Medicare programs.

Challenges

As our partner’s client embarked on a digital transformation initiative, they faced significant hurdles in launching a mobile application designed to offer a seamless omni-channel experience, complete with sophisticated lifestyle and condition management tools, including features for high-risk maternity and neonatal care.

The client’s venture into this digital shift was met with the overwhelming challenge of ensuring exhaustive test coverage across various devices and platforms manually. Initially, the client was utilizing open-source tools for automation. However, these tools were heavily code-dependent, making script creation time-consuming and inefficient. This gap, along with the urgency to deliver new features swiftly and comply with strict regulatory standards, prompted our partner to seek an expert solution that could handle these complexities efficiently.

Results

Our partner turned to us to navigate these challenges. Pcloudy’s innovative no-code automation platform was the key to overcoming the testing obstacles. It enabled the rapid development of automated test scripts, greatly reducing the application’s time-to-market and facilitating the launch of its first version in a record three months. With Pcloudy’s extensive device and browser lab, they achieved 80% testing coverage of the client’s user base, enhancing the user experience significantly and fostering greater adoption. The partnership also brought about an 85% improvement in the API performance, setting a new benchmark for app functionality in the healthcare sector. This collaboration not only accelerated the client’s app release but also resulted in a cost saving of USD 350K in testing environments. Our partner and us together ensured that the client’s digital transformation journey was not only successful but also set a new standard for innovation in healthcare technology.

admin | Posted on | 2 min Read

Accelerated app adoption for a US-based healthcare insurance company

About Client

An American health care company that sells health care insurance and related services, such as medical, dental, pharmaceutical, behavioral health, long-term care, and disability plans. through insurance, benefit programs, and Medicare. The company’s network includes 22.1 million medical members, over 690,000 primary care doctors, and over 5,700 hospitals.

Company Size: 10,000+

Business Challenges

It is critical for healthcare organizations to provide uninterrupted services to their users 24/7. Our client wanted to launch a new mobile app to improve member engagement by providing a mobile-enabled lifestyle for high-risk maternity and neo care. Their objective was to achieve test coverage across a wide range of devices and increase adoption through better user experience. They wanted a faster time to market and deliver tangible features in quick succession.

Our client was facing some challenges in fulfilling these requirements as they had insufficient devices for testing. A single bug in the app could be fatal for a patient who uses the app, and this is why the app quality standards were quite high. A large user base also makes it difficult to make the app compatible with every device-browser combination.

Our Solution

We offered them a private dedicated cloud-hosted on pCloudy’s enterprise-grade secure datacenter in the US and in India. It was a perfect solution for them as their globally distributed teams could access the devices at any time from anywhere.

The most important thing is that we offered 24/7 support for uninterrupted access to the devices.

Result

Our client was able to perform high-quality app testing in less time to meet the stringent delivery deadlines. Our AI-powered automated testing bot also proved to be highly beneficial for our clients as it helped them save time and resources. It helped them achieve better test efficiency without any human intervention.

Achieved 80% user base coverage for device and OS in testing. Faster time to market with mobile automation. Enabled seamless omnichannel experience through API level automation. Saved USD 200K in test environment cost Through cost-effective cloud-based devices lab.

admin | Posted on | 2 min Read

Global QMS Solutions Provider For Pharma Transforms Agile Testing

About Client

The company is one of the premier providers of cloud and on-premise quality management services. To fasten up the quality and compliance, they offer the solution, analytics, and expertise that helps to lower the risk, increase efficiency and keep the customer safe while authorizing manufacturers, suppliers, and distributors to collaborate in a seamless environment.

The company supports close to 1 million users across 700+ implementations in more than 30 countries. Companies into life science, consumer products, discrete manufacturing rely on our client for a seamless quality management process.

Company Size: 1,000 – 5,000

Business Challenges

The client was having 5 apps inside salesforce instance which needs to be tested for a diverse set of functionalities. Testing those 5 apps with each app having 4 major releases in a year was not at all an easy task for the client. With 4 major releases done for 5 apps, salesforce has its own yearly releases that make it more difficult to test the complete environment end to end.

Our client tests the connected apps and gives those apps to their own customers. So it becomes important to test these apps with different browsers and with both classic and lightning themes involved. For agile changes made to meet the competitive market, the company was bound to rollout frequent releases. These changes are required to be validated against CSV as it can be trickier at times to cover defects missed due to unwritten requirements. The client was facing challenges in performing manual testing as the area of testing was becoming quite large. There were a whole lot of permutations and combinations which needs to be rigorously tested on a regular basis as the release cycle was quite short.

Our Solution

pCloudy gives street smart salesforce specific record and playback engine which drastically reduces the script creation time. Salesforce automation is never easy because of the dynamic object ids but pCloudy works on metadata APIs and labels which makes pCloudy a go-to automation tool for SFDC automation. With pCloudy coming into the picture, all it took initially was to create the scripts but once that was done, it was about creating those regression suites and testing cycles. pCloudy has predefined salesforce specific keywords/actions which can be executed on both lightning and classic versions. So, effectively there is a single script for both salesforce versions.

pCloudy has another strength which lies within its ability to execute long test suites with features like grid execution and cloud execution. So the client was able to perform parallel executions on multiple browser-salesforce themes combinations. Integration with CI tools and test management tools made life easier for the client. It encourages the client to create an end to end autonomous solution which brought in increased code coverage, autonomous build triggering, and generation of a consolidated test coverage report of execution.

Result

pCloudy helped the clients to prevent and detect the issues sooner. It does not limit validation to the specific immediate identified issue rather consider the potential impact on the entire ecosystem. A deeper underlying root cause analysis of the issue allows management to take timely corrective and preventive measures, realigning the business expectations.

pCloudy trackWise automated software solutions significantly reduces the validation cycle time and cost. With manual testing, the client was receiving complete regression for 1 app in around 2.5 weeks that got reduced to 11 hours. For complete 5 apps including 3 salesforce releases in a year, client has saved almost 600 hours of effort.