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About Client

Our client is a top-tier global pharmaceutical company, headquartered in Manhattan, New York City, with a rich legacy dating back to 1849. Renowned for pioneering research and development, they are dedicated to advancing health and wellness with a comprehensive portfolio of medicines and vaccines.

Employing approximately 83,000 individuals across the globe, they are dedicated to empowering healthcare professionals and patients with innovative digital products and robust mobile applications, a testament to their unwavering commitment to quality, safety, and value in healthcare.

Challenges

The client faced a multi-dimensional set of challenges in their application testing workflow. Predominantly reliant on manual testing, the process was slow and prone to errors, significantly delaying the deployment of important updates. The vast diversity of mobile devices and browsers used by their international customer base compounded the challenge, as it became increasingly difficult to ensure consistent app performance for their consumer apps meant to increase member engagement.

 

Although the client recognized the need to transition to automated testing for greater efficiency and accuracy, there was a notable hesitation. This reluctance stemmed from a lack of coding expertise within their resources, which they feared would hamper the shift to an automation-based approach.

Results

With the adoption of our unified app testing platform, the client experienced a significant overhaul in their testing methodology. pCloudy’s no-code automation platform allowed for the easy creation of automated, keyword-driven test scripts, effectively reducing the testing time by 10X and circumventing the need for advanced coding skills. This enabled a smooth transition to automation, even for resources without a background in coding.

Consistency in quality assurance was achieved through the automated comparison of live screenshots against baseline images, ensuring high standards of UI consistency and functional integrity. Our platform’s expansive device and browser lab ensured that the applications were rigorously tested across different devices, browsers, OS versions etc. meeting the diverse needs of the client’s global audience and increasing test coverage by 90%.

Additionally, pCloudy’s enterprise-grade security ensured adherence to the strict regulatory standards of the pharmaceutical industry with GDPR and HIPAA compliances in place, maintaining the client’s esteemed reputation for safety and reliability was seamlessly met. This strategic integration of pCloudy into their testing process not only accelerated the client’s time-to-market for new digital health solutions by 5X but also resulted in a substantial reduction in testing costs by 15X compared to their previous multi-tool strategy

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Client Background

Our partner a global pioneer in healthcare’s digital transformation, serves a prestigious client base including a top-tier American healthcare provider. This provider has been an integral part of the healthcare landscape since 2018, known for its comprehensive range of insurance and health-related services. They have demonstrated a steadfast commitment to improving the accessibility and quality of healthcare, evident from their substantial annual revenue of $60.6 billion and a strong workforce of approximately 48,000 employees. Their aim is to meet and exceed the diverse needs of their clientele, offering services through both employer-paid and Medicare programs.

Challenges

As our partner’s client embarked on a digital transformation initiative, they faced significant hurdles in launching a mobile application designed to offer a seamless omni-channel experience, complete with sophisticated lifestyle and condition management tools, including features for high-risk maternity and neonatal care.

The client’s venture into this digital shift was met with the overwhelming challenge of ensuring exhaustive test coverage across various devices and platforms manually. Initially, the client was utilizing open-source tools for automation. However, these tools were heavily code-dependent, making script creation time-consuming and inefficient. This gap, along with the urgency to deliver new features swiftly and comply with strict regulatory standards, prompted our partner to seek an expert solution that could handle these complexities efficiently.

Results

Our partner turned to us to navigate these challenges. pCloudy’s innovative no-code automation platform was the key to overcoming the testing obstacles. It enabled the rapid development of automated test scripts, greatly reducing the application’s time-to-market and facilitating the launch of its first version in a record three months. With pCloudy’s extensive device and browser lab, they achieved 80% testing coverage of the client’s user base, enhancing the user experience significantly and fostering greater adoption. The partnership also brought about an 85% improvement in the API performance, setting a new benchmark for app functionality in the healthcare sector. This collaboration not only accelerated the client’s app release but also resulted in a cost saving of USD 350K in testing environments. Our partner and us together ensured that the client’s digital transformation journey was not only successful but also set a new standard for innovation in healthcare technology.

admin | Posted on | 2 min Read

About Client

Company Size: 10,000+

Business Challenges

Our Solution

Result