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Usecase: Test Infrastructure

admin | Posted on | 2 min Read

Enabled a Leading Medical Device Manufacturer to Deliver Superior Digital Experience Across Medical Devices and Apps

Introduction

In the high-stakes world of medical device manufacturing, precision and reliability are not just priorities—they are imperatives. A leading medical device company, renowned for its innovative solutions, encountered a significant challenge with their Insertable Cardiac Monitor (ICM) devices and the associated Clinic Assistant and Patient Apps. These devices play a crucial role in long-term cardiac monitoring by tracking a patient’s heart’s electrical activity, detecting irregular heart rhythms (arrhythmias), and transmitting this data seamlessly to healthcare providers or the patients themselves
via mobile applications.

Company Size: 48,000+

Problem Statement

The primary challenge was ensuring the performance and connectivity of the ICM devices with the Clinic Assistant and Patient Apps. The apps needed to reliably connect to the ICM device within a 6-foot (2-meter) range via Bluetooth Low Energy, transmitting device data and displaying real-time monitoring status. Achieving this required rigorous testing across a wide array of mobile platforms to ensure compatibility with the diverse range of mobile phone models and operating systems used by their extensive user base.

Maintaining an in-house physical mobile device lab for such extensive testing proved to be prohibitively expensive, difficult to manage, and lacked the necessary scalability. The client needed a cloud-based device lab that could efficiently and effectively address these issues while maintaining the security and privacy of sensitive patient data. Additionally, they wanted the solution to handle a high volume of tests and include features for automating testing processes to minimize manual effort.

Solution

The client sought the expertise of Pcloudy, a cloud-based app testing platform, to overcome their challenges. The collaboration began with an in-depth understanding of the specific needs and obstacles faced by the client. Pcloudy then tailored a comprehensive solution to address these requirements effectively.

Private Cloud Device Lab: Pcloudy provided a Private Cloud Device Lab, offering 24/7 access to a wide range of mobile devices and operating systems exclusively for the client. This extensive device lab ensured thorough testing across all potential user scenarios, guaranteeing compatibility with the diverse mobile phones and operating systems used by their patient base. The inclusion of Bluetooth Low Energy (BLE) connectivity allowed for accurate and reliable testing of the communication between ICM devices and mobile apps.

Compliance and Security: Understanding the sensitivity of patient data,Pcloudy offered a Private Cloud Device Lab, compliant with AICPA SOC2, GXP, ISO 27001, CSA, GDPR, and HIPAA standards. This ensured the security and privacy of patient data throughout the testing process, addressing a critical concern for the client.

Automation: Pcloudy’s integration with the client’s existing automation framework enabled the automation of repetitive test cases, significantly reducing manual efforts and increasing test coverage. The platform’s capability to run parallel tests accelerated the testing process, ensuring faster delivery of high-quality app updates

Remote Testing and Collaboration: Pcloudy’s cloud-based platform allowed engineers to perform remote testing, access real-time data, and collaborate seamlessly from different locations. This flexibility ensured that the testing process could be conducted under real-world conditions, enhancing the reliability of the results.

Detailed Insights and Quick Resolution: Pcloudy provided detailed insights into test results, enabling quick identification and resolution of issues. This feature was crucial in maintaining the high standards of performance and reliability expected from the client’s ICM devices and associated apps.

Result

The collaboration with Pcloudy led to remarkable improvements in the client’s app testing processes. Transitioning from a physical test infrastructure to a cloud-based test infrastructure resulted in cost savings of 60%, eliminating the expenses associated with sourcing and maintaining physical devices. Automation and parallel testing capabilities reduced the overall testing time by 70%, significantly accelerating the release cycle for app updates. The access to a wide range of devices ensured comprehensive test coverage, allowing the identification of potential issues before they could impact end-users.

Furthermore, the remote access and real-time test reporting features of Pcloudy enhanced collaboration among the client teams, leading to quicker decision-making and issue resolution. The rigorous and thorough testing process ensured the optimal performance of the ICM devices, increasing the confidence of both clinicians and patients in the reliability of these critical medical devices. This collaboration not only improved the efficiency and effectiveness of the testing process but also reinforced the company’s reputation for delivering high-quality, dependable medical solutions.

admin | Posted on | 2 min Read

Empowered a Global Pharma Leader with 10X Faster Testing Using our No-Code Automation Platform

About Client

Our client is a top-tier global pharmaceutical company, headquartered in Manhattan, New York City, with a rich legacy dating back to 1849. Renowned for pioneering research and development, they are dedicated to advancing health and wellness with a comprehensive portfolio of medicines and vaccines.

Employing approximately 83,000 individuals across the globe, they are dedicated to empowering healthcare professionals and patients with innovative digital products and robust mobile applications, a testament to their unwavering commitment to quality, safety, and value in healthcare.

Challenges

The client faced a multi-dimensional set of challenges in their application testing workflow. Predominantly reliant on manual testing, the process was slow and prone to errors, significantly delaying the deployment of important updates. The vast diversity of mobile devices and browsers used by their international customer base compounded the challenge, as it became increasingly difficult to ensure consistent app performance for their consumer apps meant to increase member engagement.

 

Although the client recognized the need to transition to automated testing for greater efficiency and accuracy, there was a notable hesitation. This reluctance stemmed from a lack of coding expertise within their resources, which they feared would hamper the shift to an automation-based approach.

Results

With the adoption of our unified app testing platform, the client experienced a significant overhaul in their testing methodology. pCloudy’s no-code automation platform allowed for the easy creation of automated, keyword-driven test scripts, effectively reducing the testing time by 10X and circumventing the need for advanced coding skills. This enabled a smooth transition to automation, even for resources without a background in coding.

Consistency in quality assurance was achieved through the automated comparison of live screenshots against baseline images, ensuring high standards of UI consistency and functional integrity. Our platform’s expansive device and browser lab ensured that the applications were rigorously tested across different devices, browsers, OS versions etc. meeting the diverse needs of the client’s global audience and increasing test coverage by 90%.

Additionally, pCloudy’s enterprise-grade security ensured adherence to the strict regulatory standards of the pharmaceutical industry with GDPR and HIPAA compliances in place, maintaining the client’s esteemed reputation for safety and reliability was seamlessly met. This strategic integration of pCloudy into their testing process not only accelerated the client’s time-to-market for new digital health solutions by 5X but also resulted in a substantial reduction in testing costs by 15X compared to their previous multi-tool strategy

admin | Posted on | 2 min Read

Empowered American Healthcare Provider to Boost Digital Transformation with 80% Test Coverage through Codeless Test Automation

Client Background

Our partner a global pioneer in healthcare’s digital transformation, serves a prestigious client base including a top-tier American healthcare provider. This provider has been an integral part of the healthcare landscape since 2018, known for its comprehensive range of insurance and health-related services. They have demonstrated a steadfast commitment to improving the accessibility and quality of healthcare, evident from their substantial annual revenue of $60.6 billion and a strong workforce of approximately 48,000 employees. Their aim is to meet and exceed the diverse needs of their clientele, offering services through both employer-paid and Medicare programs.

Challenges

As our partner’s client embarked on a digital transformation initiative, they faced significant hurdles in launching a mobile application designed to offer a seamless omni-channel experience, complete with sophisticated lifestyle and condition management tools, including features for high-risk maternity and neonatal care.

The client’s venture into this digital shift was met with the overwhelming challenge of ensuring exhaustive test coverage across various devices and platforms manually. Initially, the client was utilizing open-source tools for automation. However, these tools were heavily code-dependent, making script creation time-consuming and inefficient. This gap, along with the urgency to deliver new features swiftly and comply with strict regulatory standards, prompted our partner to seek an expert solution that could handle these complexities efficiently.

Results

Our partner turned to us to navigate these challenges. Pcloudy’s innovative no-code automation platform was the key to overcoming the testing obstacles. It enabled the rapid development of automated test scripts, greatly reducing the application’s time-to-market and facilitating the launch of its first version in a record three months. With Pcloudy’s extensive device and browser lab, they achieved 80% testing coverage of the client’s user base, enhancing the user experience significantly and fostering greater adoption. The partnership also brought about an 85% improvement in the API performance, setting a new benchmark for app functionality in the healthcare sector. This collaboration not only accelerated the client’s app release but also resulted in a cost saving of USD 350K in testing environments. Our partner and us together ensured that the client’s digital transformation journey was not only successful but also set a new standard for innovation in healthcare technology.

admin | Posted on | 2 min Read

Helped a Singapore based Banking Client save 3X returns by providing 5X test coverage

About Client

A multinational banking and financial services corporation headquartered in Singapore and operating for more than 50+ years. The company offers a wide range of banking and financial services to individuals, small and medium-sized enterprises, and large corporations, including deposit-taking, lending, trade financing, treasury and markets, wealth management, and insurance. The company is also recognized as a leader in digital banking and innovation with a focus to improve customer experiences and drive operational efficiencies through technology.

Business Challenges

The main challenge that the banking firm faced was the scalability of their solutions across a wider range of android device combinations to cater to various markets in the Asia region. What more was the need to scale up their solution on a limited budget to ensure quality and cost effectiveness.

The firm was already using a cloud based testing solution to cater to their needs, however, with the new requirements of a cost effective solution and a wider test coverage, they started to explore the right solution that meets their needs.

One of the non-negotiables in their requirements was the need for a cloud platform that will support various automation frameworks to continue to run various automation scripts on various real devices.

Summing up, they’re main concerns were to look for a solution with –

  • A wider test coverage (wide range of android devices)
  • low end devices for the India region
  • Affordable cost
  • Advanced Automation Capabilities
  • Integration with various Automation frameworks & tools

One of the unspoken needs of any firm in the banking industry is the need for robust security measures to ensure a completely safe and secure environment for testing their applications and platforms. Meeting the various security standards and compliance requirements can be challenging, however, thanks to pCloudy’s adherence to high security standards and international compliances, there is no doubt that our offerings reflect a reliable solution for testing with confidence.

Our solution was designed to help the banking firm meet the challenge of achieving a wider test coverage within their budget constraints. With pCloudy’s Device Lab offering on the public cloud, we were able to offer a comprehensive range of devices with different OS and platforms that allowed the client to scale up their testing efforts while minimizing costs.

This meant that banks could conduct testing on a variety of devices and platforms, including the latest models, without having to invest in expensive licenses for scaling. Furthermore, the banking firm was able to seamlessly migrate to our solution, which was much easier to use, compared to their previous testing setup. Our platform offered a user-friendly interface that made it easier for them to run their automation scripts and execute their test cases efficiently.

One of the added advantages of using our platform was its ability to integrate seamlessly with various automation frameworks and tools, allowing banks to leverage their existing automation scripts and tools without the need for extensive reconfiguration.

The seamless integration with various automation frameworks and tools provided by pCloudy meant that banks could easily incorporate our platform into their existing workflows, making it easier for them to streamline their testing processes and deliver high-quality applications and platforms to their customers.

Result

By choosing pCloudy’s cloud-based testing platform, the banking firm was able to scale their testing efforts with ease and at a lower cost. Our solution was designed to be scalable and cost-effective, allowing banks to expand their test coverage without going over their budget.

The client was able to widen their test coverage by up to 5 times, which helped them ensure that their applications and platforms were tested thoroughly across a wide range of devices and platforms. This helped them deliver high-quality products to their customers, enhancing their overall customer experience.

Moreover, the cost savings offered by our platform were significant, as the client was able to save close to 3 times the costs compared to their previous solution. This helped them maximize their return on investment and allocate their resources to other critical areas of their business.

Overall, pCloudy’s solution was an ideal fit for the banking firm, as it allowed them to seamlessly migrate to the platform, integrate their automation scripts, and widen their test coverage while enjoying a cost-effective solution that fit within their budget. Our scalable and cost-effective solution helped the banking firm achieve their testing goals, delivering high-quality applications and platforms to their customers with ease.

admin | Posted on | 2 min Read

Accelerated app adoption for a US-based healthcare insurance company

About Client

An American health care company that sells health care insurance and related services, such as medical, dental, pharmaceutical, behavioral health, long-term care, and disability plans. through insurance, benefit programs, and Medicare. The company’s network includes 22.1 million medical members, over 690,000 primary care doctors, and over 5,700 hospitals.

Company Size: 10,000+

Business Challenges

It is critical for healthcare organizations to provide uninterrupted services to their users 24/7. Our client wanted to launch a new mobile app to improve member engagement by providing a mobile-enabled lifestyle for high-risk maternity and neo care. Their objective was to achieve test coverage across a wide range of devices and increase adoption through better user experience. They wanted a faster time to market and deliver tangible features in quick succession.

Our client was facing some challenges in fulfilling these requirements as they had insufficient devices for testing. A single bug in the app could be fatal for a patient who uses the app, and this is why the app quality standards were quite high. A large user base also makes it difficult to make the app compatible with every device-browser combination.

Our Solution

We offered them a private dedicated cloud-hosted on pCloudy’s enterprise-grade secure datacenter in the US and in India. It was a perfect solution for them as their globally distributed teams could access the devices at any time from anywhere.

The most important thing is that we offered 24/7 support for uninterrupted access to the devices.

Result

Our client was able to perform high-quality app testing in less time to meet the stringent delivery deadlines. Our AI-powered automated testing bot also proved to be highly beneficial for our clients as it helped them save time and resources. It helped them achieve better test efficiency without any human intervention.

Achieved 80% user base coverage for device and OS in testing. Faster time to market with mobile automation. Enabled seamless omnichannel experience through API level automation. Saved USD 200K in test environment cost Through cost-effective cloud-based devices lab.

admin | Posted on | 2 min Read

Set up a scalable 200 device cloud infrastructure for one of the biggest telecom players

About Client

With more than 2.8 million users in India, the telecom player had a large device set of more than 5000 devices managed manually. It has a range of more than 15 consumer apps in categories like music, movies, TV, chat etc and each having more than 100 million downloads on Android. Each app is managed by different teamswith a separate lab, devices and tools.

As the telecom industry is truly moving towards content and digitization, there is a growing need for effective and efficient app testing to make their apps meet Quality@Speed.

Company Size: 15,000 – 20,000

Business Challenges

The company had been going through some major challenges as listed – Dealing with multiple mobile handsets manually affected its productivity. It also increased their expenses. Existing mobile devices were not optimally utilized among the teams spread across the nation but they did not want to go with externally hosted services. With large user base, the telecom player comes up with offers, features, promotions quite frequently with a short and fast pacedFeature Release cycle (i.e. Sprint). Many scenarios of the apps require testing with SIMs. Manual Testing falls short to cover comprehensively in-time and had dire need for automation.

Our Solution

We offered them an On premise offering in terms of setting up a cloud of 200 mobile devices which is scalable upto 500+ devices. It is a one-of-its kind scalable infra that pCloudy helped the client in setting up on their premises to meet their needs for a robust testing mechanism. The client chooses pCloudy because of the ease of set up, the ability to meet their stringent security requirements, and ourability to integrate their custom automation frameworks.

Result

By trusting pCloudy, our client can ensure quality at speed to deliver their services through the app.Some of the benefits they got are – They can optimize existing devices across different teams 24×7. With access to a unified platform – they have saved significant time in manual and automation testing. They can schedule automated runs in a continuous integrated mode and also during regression tests. Our solution is helping them to move to DevOps kind of environment thereby reducing the release time significantly through automation. SIMs are available in the central lab accessed by all the teams spread across the nation. They can now do large scale simultaneous load testing through real devices.

admin | Posted on | 2 min Read

Improved Cycle Time For a Major Manufacturer Of Calculators And Digital Measuring Tools

About Client

Calculated Industries (CI) is a US based leading manufacturer and marketer of specialty construction calculators and digital measuring tools.

Company Size: 50 – 200

Business Challenges

Initially they had many devices for testing purposes, most of which would become obsolete within months of procurement. This adds up to the expense and reduces the ROI to a large extent.

The client was working on building a suite of test scripts for a new app in development and they were looking for a solution to get a reasonable amount of device coverage. The client also wanted to ensure cross-platform compatibility and for that they wanted a large number of device-browser combinations to perform testing.

Our Solution

We have offered them access to more than 500 devices over our Public Cloud. This gave them access to devices from anywhere anytime and the team can schedule automated runs and parallel testing on multiple devices of their choice. Also the client can now pay as per their usage which makes it very cost effective. Our client wanted some consultation on Appium automation and our experts helped them to achieve efficiency using Appium with pCloudy.

Result

Our client saved a great deal of money in trying to stay current on all test devices. All the latest devices were available on pCloudy and all the devices could be accessed from anywhere at any time. Test automation was efficient due to improved test cycle time by using Appium with pCloudy.

admin | Posted on | 2 min Read

Global QMS Solutions Provider For Pharma Transforms Agile Testing

About Client

The company is one of the premier providers of cloud and on-premise quality management services. To fasten up the quality and compliance, they offer the solution, analytics, and expertise that helps to lower the risk, increase efficiency and keep the customer safe while authorizing manufacturers, suppliers, and distributors to collaborate in a seamless environment.

The company supports close to 1 million users across 700+ implementations in more than 30 countries. Companies into life science, consumer products, discrete manufacturing rely on our client for a seamless quality management process.

Company Size: 1,000 – 5,000

Business Challenges

The client was having 5 apps inside salesforce instance which needs to be tested for a diverse set of functionalities. Testing those 5 apps with each app having 4 major releases in a year was not at all an easy task for the client. With 4 major releases done for 5 apps, salesforce has its own yearly releases that make it more difficult to test the complete environment end to end.

Our client tests the connected apps and gives those apps to their own customers. So it becomes important to test these apps with different browsers and with both classic and lightning themes involved. For agile changes made to meet the competitive market, the company was bound to rollout frequent releases. These changes are required to be validated against CSV as it can be trickier at times to cover defects missed due to unwritten requirements. The client was facing challenges in performing manual testing as the area of testing was becoming quite large. There were a whole lot of permutations and combinations which needs to be rigorously tested on a regular basis as the release cycle was quite short.

Our Solution

pCloudy gives street smart salesforce specific record and playback engine which drastically reduces the script creation time. Salesforce automation is never easy because of the dynamic object ids but pCloudy works on metadata APIs and labels which makes pCloudy a go-to automation tool for SFDC automation. With pCloudy coming into the picture, all it took initially was to create the scripts but once that was done, it was about creating those regression suites and testing cycles. pCloudy has predefined salesforce specific keywords/actions which can be executed on both lightning and classic versions. So, effectively there is a single script for both salesforce versions.

pCloudy has another strength which lies within its ability to execute long test suites with features like grid execution and cloud execution. So the client was able to perform parallel executions on multiple browser-salesforce themes combinations. Integration with CI tools and test management tools made life easier for the client. It encourages the client to create an end to end autonomous solution which brought in increased code coverage, autonomous build triggering, and generation of a consolidated test coverage report of execution.

Result

pCloudy helped the clients to prevent and detect the issues sooner. It does not limit validation to the specific immediate identified issue rather consider the potential impact on the entire ecosystem. A deeper underlying root cause analysis of the issue allows management to take timely corrective and preventive measures, realigning the business expectations.

pCloudy trackWise automated software solutions significantly reduces the validation cycle time and cost. With manual testing, the client was receiving complete regression for 1 app in around 2.5 weeks that got reduced to 11 hours. For complete 5 apps including 3 salesforce releases in a year, client has saved almost 600 hours of effort.

admin | Posted on | 2 min Read

Provided A Robust Testing Mechanism To An IPTV Company To Cover All The Anticipated Testing

About Client

It is one of the largest IPTV providers in Asia. It is the digital satellite television provider in Malaysia and Brunei with more than 4 million users.

Company Size: 1,000 – 5,000

Business Challenges

Their application is the crucial touch point for their customers and they have adopted strategic agile methodology to deliver features rapidly. Maintaining devices was a challenge as it is difficult to analyze which devices are popular in a particular region. Avoiding redundancy in devices is also difficult as the devices are procured based on a combination of OS, hardware, and features.

Feature release cycle is short and fast paced which makes automated testing a necessity. As they have a large user base, it is required to run automated tests on hundreds of devices to ensure app compatibility and quality. Manual testing was not enough for testing the app with a device coverage at that scale.

Our Solution

Our On-Premise Device Lab helps them meet their need for a robust testing mechanism to cover all the anticipated application testing needs. The On-premise set up includes Automated Regression Testing Suite. We also helped them adopt the ATFD (Automation Test First Development) approach in the process. Now the tem can initiate sprint automation of On-going testing with ease

Result

They can schedule automated runs in a continuous integrated mode and also during regression tests. The team can access all the devices at all times from any location. With our on-premise set up, the client is able to save significant time and cost in delivering features on time.