Avinash Tiwari | Posted on September 28, 2017September 5, 2022 | 2 min Read Taking Our Customer Success Initiative Several Notches Higher Success Initiative We have always believed that personalized customer support is one of our key differentiators. Over last two years of our journey, we have taken several initiatives to make our customers happy such as 15 min first response, a dedicated customer success manager and 24×7 support team to mention a few. But in the age of social media and continuous connectivity, we felt that days of ticketing systems are gone. We need to connect with the customer in real time. Why should a customer wait without certainty for an email response from support team? Moreover, if the email doesn’t solve the problem, the customer has to wait for another iteration of email-chain. We are extremely happy to announce the launch of real-time chat feature from within our platform. Customers can talk to our support team while they are using the platform. They can get their queries or problems resolved as soon as they face. All this with a single click. Initial response has been extremely positive. We can’t wait to hear from you.