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Taking Our Customer Success Initiative Several Notches Higher

avinash
By avinash
September 28, 2017
1 min Read
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Taking Our Customer Success Initiative Several Notches Higher

Success Initiative


We have always believed that personalized customer support is one of our key differentiators. Over last two years of our journey, we have taken several initiatives to make our customers happy such as 15 min first response, a dedicated customer success manager and 24×7 support team to mention a few.

But in the age of social media and continuous connectivity, we felt that days of ticketing systems are gone. We need to connect with the customer in real time. Why should a customer wait without certainty for an email response from support team? Moreover, if the email doesn’t solve the problem, the customer has to wait for another iteration of email-chain.

We are extremely happy to announce the launch of real-time chat feature from within our platform.

Customer support

Customers can talk to our support team while they are using the platform. They can get their queries or problems resolved as soon as they face. All this with a single click.

Customer Support

Initial response has been extremely positive. We can’t wait to hear from you.

avinash
avinash

Avinash Tiwari is a thought leader, a recognized keynote speaker, and the co-founder of pCloudy.com. He has 15+ experience in Product development and Testing. He brings with him a passion for emerging technology and quick adoption, both of which have solidified his reputation as a leader in the mobile app testing field.

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Tips To Use Devices More Effectively

avinash
By avinash
September 26, 2017
2 min Read
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Tips To Use Devices More Effectively

pCloudy Platform


This article explains the options available on device page. These options will help you use the devices effectively on pCloudy platform. pCloudy is a feature rich platform and supports whole lot of features to ease your device interaction. There are many single click options to speed up your testing on devices. On connecting to a device, You will see many icons in the top pane.

Lets understand what each of these icons/features does for you.

Device icons

1.
Camera

Capture high resolution screen shots with the skin of the device

2.
landscape and portrait devices

Change the orientation of the device to Landscape and portrait

3.
Cross Browser Testing

Open the browser from the list of preinstalled browsers

4.
Keyboard

Use the extended keyboard if you want to enter some text on the device. However, for Android ver 5.0 and above you can directly enter the text from your system keyboard

5.
Battery

Check the stack trace (crash logs) if the application is crashed

6.
Cursor
Navigate the application with the buttons
7.
zoom in zoom out

Zoom in/out the device shown on the screen

8.
zoom default icon
Reset the zoom level to bring the device to default size
9.
re-connect to a device

Click to Re-connect if the device shows black screen

10.
Extend Device Session

Extend the session if the device is available

11.
Wake Up

Wake up the device from sleep mode or push the device to sleep mode

12.
Stop Device Session
Release the device back to the cloud

pCloudy’s Device Settings tab has lot of commonly used features and device interactions. Some of the key features to test are Network, Location and Audio.

Lets see those in details.

mobile device settings

1.
Reboot Device
Reboot the device remotely
2.
Toggle Wifi

Switch ON/OFF wifi

3.
Adjust Volume
Adjust the device volume
4.
Manage Apps

Manage your apps on the device

5.
Network Profile

Throttle network to simulate different network conditions

6.
add google account
Add Google account
7.
Set Phone Location

Teleport the device – Set any location of the earth on the device

8.
Settings

Open Device settings on the device

9.
Open play store on mobile device

Open play store on the device

10.
open developer options on website

Open developer options on the device

11.
Inject Audio

Send audio commands to the device for testing applications which supports audio commands

avinash
avinash

Avinash Tiwari is a thought leader, a recognized keynote speaker, and the co-founder of pCloudy.com. He has 15+ experience in Product development and Testing. He brings with him a passion for emerging technology and quick adoption, both of which have solidified his reputation as a leader in the mobile app testing field.

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Set Mock Location for Testing of Geo location Based Mobile Apps

shivani
By shivani
September 22, 2017
3 min Read
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Set Mock Location for Testing of Geo location Based Mobile Apps

Mock Location for Testing of Mobile Apps

How many apps on your phone today has applications that need GPS as a tool to do the task that it needs to. Be it hailing a cab, ordering food, booking a movie or the indispensability of shopping online, more often than not, we use GPS based apps all available at our fingertips. Gone are the days when asking people around a few times used to connect you and the place of the product.

Precision is the name of the game now. The applications developed need to be tried and tested. Not just that its functional requirements are easy to read and track format seamlessly.

Geo-Location Testing of Apps by using mock locations on devices

Geolocation technology has given birth to new ideas for startups which didn’t exist before. New market strategies keep bringing to light that have transformed the relationship of a company and its consumers. The ability to integrate Geolocation into our mobile technology creates solution for any industry domain.

Why is testing necessary?

A few examples of Geolocation apps are the ones that also track weather alert systems, track lifestock and location based advertisement systems. Using Geo-Tag or GPS Location of a mobile device, location aware apps are created. Geo-location testing is performed on apps that are location-aware. Which means it has to display and collect information based on the real-time location of the device, to provide real-time services to its user’s proximity.

So how does a developer guarantee that the application will be functional worldwide? Not just that, for local areas, how does he guarantee that the app will work in specific streets with crowded services and neighborhood areas?

Presently the state of affairs are such that geolocation apps are restricted to field testing and iOS/Android based simulators. Developers can also manually draw up GPX/KML files that need talented coding skills. Test teams have always struggled to test location based feature due to lack of mock location tools.

iOS Device Mock Location Testing
set phone location on iOS device

Android Geo Location Testing
set phone location on Android device

How does pCloudy allows testing of Geolocation apps?

pCloudy provides single click access to a tool to mock location on a IOS or Android device. Which is why testing geolocation functionalities is also pretty damn seamless and easy.

Similar to field-testing but only far easier. If your application under test is a location aware app and if it reads the geo-location from the device to provide the necessary results, “Set Phone Location” feature can be used to inject any location (mock location) on the earth to the device and the device will be teleported to the selected location. Simply choosing a location of choice on a virtual map, which internally feeds latitude and longitude information to the device.

This emulates the chosen location on the device as your real location. This helps you test if your application behaves properly at different locations.

Set phone location on map

Cloud-based testing for mobile applications is cost-effective. While looking for cloud-based mobile application testing tools you need to consider that it provides comprehensive coverage with more numbers of real devices. Users also download the mock location app to spoof your location to view any content that is blacked out in a particular region.

shivani
shivani

She is a Product Marketer with over 9 years of diversified experience across content, branding, and product marketing. Her experience ranges from global brands to nimble startups. She is a custodian of Brand & Content, telling stories about the brand that delights customers and provides compelling business value.

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Explore Full Power of pCloudy Platform – Improve Quality, Speed and Efficiency

Anshuman Chatterjee
By Anshuman Chatterjee
September 20, 2017
2 min Read
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Explore Full Power of pCloudy Platform – Improve Quality, Speed and Efficiency

Explore Full Power of pCloudy


pCloudy understands that businesses need their apps to be rolled out faster than before, without bugs, crashes, functionality issues, UI glitches, memory drainage and well, everything wrong with every app you uninstalled on your phone within minutes of using them.

We simplify testing. More importantly, this platform will equip, enable and guide you to provide single-click access solutions to the battling issues that can easily drive a developer nuts. This platform allows you to test real Android and IOS devices directly from your browser using real Mobile Devices to click-and-perform Manual and Automated Testing for maximum coverage.

Here are the most frequently used App Testing Use Cases you might be interested in.

Manual App Testing

Automated Testing

Responsive Testing of Mobile Web

Next Gen Mobile App Testing

Continuous Integration

Integrate your own Tools

Anshuman Chatterjee
Anshuman Chatterjee

Anshuman Chatterjee is a technical consultant at pCloudy who enjoys traveling and singing. When he is not working, you would find him reading Sidney Sheldon and Agatha Christie.

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A Dedicated Mobile Device Cloud Now In Australia

avinash
By avinash
September 13, 2017
1 min Read
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A Dedicated Mobile Device Cloud Now In Australia

Mobile Device Cloud


pCloudy announces the launch of its device data center in Australia

It’s been a great year for us in terms of customer acquisition. We got a great response for our last data center in the US. We asked our customers which location they would like us to start next. UK and ANZ emerged as a preferred choice.

We are happy to announce our new device data center in Melbourne, Australia.

This means that you can now test your Apps on Australia specific Mobile devices with local Telco Networks such as Vodafone, Telstra and Optus.

AU Devices

We hope this move will help you further increase your test coverage and increase your savings on device testing.

Continuing this journey, we will setup the UK Data center very soon.

Keep sending your suggestions and voices. We are listening!!!

avinash
avinash

Avinash Tiwari is a thought leader, a recognized keynote speaker, and the co-founder of pCloudy.com. He has 15+ experience in Product development and Testing. He brings with him a passion for emerging technology and quick adoption, both of which have solidified his reputation as a leader in the mobile app testing field.

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Accelerated Mobile App Testing powered by pCloudy

avinash
By avinash
September 6, 2017
3 min Read
Share This Article
Accelerated Mobile App Testing powered by pCloudy

Accelerated Mobile App Testing


When it comes to the more favorable app in the market, the true measure of a developer’s success is the app’s retention rate. An app has to have the right mix of touch, feel and design for the best user experience that represents your business value; as well as the functionality and performance true to the needs of the user and his device health.

With touch devices everywhere now, more than 3 million apps for those devices are available for download and the numbers keep on increasing. App users are increasingly demanding too. When reports have shown that Android users are far more likely to uninstall apps than iOS users for a number of reasons, it becomes easier to collate it with the information that currently Android users are more than four times the market share of iOS devices. Both have a duopoly of 99.6 percent in smartphones. At the same time, unlike iOS, Android is pretty fragmented. Which means, your app must be compatible with tons of device versions and Android versions.

deleteHence, more and more businesses need to churn out apps for their growing users, and developers having to churn out more and more apps faster, with qualitative inspection of each application that shouldn’t lag, crash, have bugs or glitches, drain phone memory or battery and work anywhere in the world from a smartphone. Added to that, 70 percent of apps get deleted by users within a couple of minutes of their installation.

That’s a tall order!
And technology is the only way to sway the game in our favor.
star
If your app has to compete on the qualitative level of a 5 star rated app in the app store, it needs a thorough and quick check before you hit the launch button. In-house testing within companies can only do so much, there aren’t enough device in-house, there is a lack of right tools or the testing cycles take far too long to make it to the market before ten new apps pop up in the app store. Low ratings, mean low revenue.

How pCloudy is changing the game
Machines and intelligent technology are the newest recruits to the workforce in the world. We at pCloudy have always worked with an approach to apply technology to exponentially enhance the ability of individuals, teams, and businesses.

pCloudy’s helps you create the magical combination of your internal workforce and intelligent platform. With pCloudy, your teams get a wide spectrum of the latest Android and iOS devices in the market to maximize testing coverage, cognitive software bots to run quick, thorough checks on your App and the power of the crowd so that you are aware of what your users think about your app.

pCloudy process

pCloudy has developed a Single Click App certification feature within its platform enabling testers to deliver on faster test cycles for users whose attention span is shorter & shorter with every bug, crash, drain or slip that an app can suffer from. Reality check is critical for every developer. So is the need for it to be quicker.

Today pCloudy is working with global companies who have often realized not just the growing potential of the market, but also the need for a crucial wing for testing with pCloudy’s platform. This is probably due to a growing desire from companies across sizes to fully understand the buyers experience consistently.

Watch out this space as we unveil the power of pCloudy’s Test Cloud over next couple of weeks.

avinash
avinash

Avinash Tiwari is a thought leader, a recognized keynote speaker, and the co-founder of pCloudy.com. He has 15+ experience in Product development and Testing. He brings with him a passion for emerging technology and quick adoption, both of which have solidified his reputation as a leader in the mobile app testing field.

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